Terms & Conditions

Terms and Conditions of Rental Agreement between us

(HERTZ Rent a Car- Brovina n.t.sh.) and you the Customer

1. Your Contract with Us
By signing the rental agreement you are accepting our Terms and Conditions of business. Please read them carefully.

2. Rental Period
You will have the vehicle for the rental period shown in the rental agreement. If you wish to extend the agreement you must contact HERTZ Rent a Car with your requirement. If you do not bring the vehicle back on time you are breaking the conditions of this agreement.

3. Your Responsibilities
a) You must look after the vehicle, its accessories and the keys to the vehicle. You must make sure that you use the correct fuel, check fluid levels daily and adjust tire pressures appropriately.
b) You are responsible for driving safely and in accordance with the Law.
c) You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches and for damage caused by off road or flood.
d) You must not sell, rent or dispose of the vehicle or any of its parts. For safety reasons if a warning light appears on the dashboard, or you see low levels, then you must contact us immediately to arrange for assistance or a changeover of the vehicle.
e) You must not let anyone work on the vehicle without our written permission. If we do give you permission, we will only give you a refund if you have a receipt for the cost of the work.
f) You must let us know as soon as you become aware of a fault with the vehicle.
g) You must bring the vehicle back to the place we agreed, during our normal office hours. One of our staff must see the vehicle to check that it is in good condition. If you are unavailable to check the vehicle condition or if we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is inspected by a member of staff.
h) You will have to pay for reasonable costs of repair if: • We incur any costs to return the vehicle to the condition it was in when the pre-rental inspection was carried out or • the inside of the vehicle has been damaged.

4. Conditions for Using the Vehicle

The vehicle must only be driven by you, by any other driver named on the rental agreement or by anyone else we authorize in writing. The minimum age of the driver’s is 21 years. You and any other authorized driver must not: • use the vehicle for hire or reward. • use the vehicle for any illegal purpose. • use the vehicle for racing, pace making, testing the vehicle’s reliability and speed or teaching someone to drive. • Under the influence of alcohol or drugs. • drive the vehicle outside Kosovo, Albania and Macedonia, unless we have given you written permission.

5. Charges
You will pay the following charges. a) The rental and any other charges we work out according to this agreement. b) Any charge, loss, damage, expense, cost or liability resulting from you not keeping “Your Responsibilities”. c) A refueling service charge if you have used, and not replaced, the quantity of fuel that we supplied. d) All tolls, fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). (i) Speeding Fines. e) A loss-of-use charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, it is a write off (cannot be economically repaired) or it has been stolen and we are waiting to receive full payment of the vehicle’s value. We will only charge you at the standard daily rate. f) Interest which we will add every day to any amount you do not pay us on time, at the rate of 4% a month.

6. Payment by Credit Card
The Renter has to pay at the start date of rental in the Euro currency. We do keep right of having the credit card information and process the payment whether you agree or not in order to cover any potential damage, theft of vehicle with the limit described in section 7 in this rental terms or any other charge that may occur.

7. Our Insurance
a) We have a legal responsibility to have third party insurance. This provides cover for claims made if you injure or kill anybody, or damage their property.
b) We will provide cover for loss or damage to the vehicle if you have purchased Collision Damage Waiver and Theft Waiver as shown on the rental agreement. If you accept this, you still have to pay insurance excess an amount as shown in front page of this rental agreement. If you did not buy the insurance, then you are responsible for full damage or theft of the vehicle.
c) We will provide personal accident insurance if you have purchased it and that is shown on the Rental Agreement.

8. What To Do If You Have An Accident

If you have an accident you should get the names and addresses of everyone involved, including witnesses. You should also: • tell the police straight away if anyone is injured or there is a disagreement over who is responsible. • call our office straight away. It is mandatory to have the police report, otherwise you bear full responsibility for damage or in case the vehicle is stolen.

9. Governing Law
This agreement is governed by the laws of the Kosovo. Any dispute may be settled in the courts of Prishtina.